Privacy policy
Last updated: January 2026
Introduction
Lulu’s Coffee (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, contact us, submit an inquiry, or use our services.
By accessing or using our website or services, you agree to the practices described in this Privacy Policy. Your use of our services is also subject to our Terms of Service.
What Information We Collect
We may collect personal information including:
Name, email address, phone number, and other contact details
Inquiry details, booking information, and communication history
Payment and billing information (processed securely through third-party providers)
Website usage data such as IP address, browser type, device type, pages viewed, and cookies
Any information you voluntarily provide through forms, emails, or surveys
We may also receive information from third-party platforms or service providers as permitted by law.
How We Use Your Information
We use your information to:
Respond to inquiries and provide services
Process payments and manage bookings
Communicate updates, confirmations, or important service-related messages
Improve our website, offerings, and customer experience
Send marketing communications (where permitted and with opt-out options)
Comply with legal obligations and protect against fraud or misuse
How We Share Your Information
We may share your information with:
Service providers who assist with payment processing, website hosting, communications, or operations
Legal authorities when required by law
Business partners in connection with a merger, sale, or business transfer
We do not sell your personal information.
Retention of Information
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. When no longer needed, we securely delete or anonymize your information.
Consent
By providing personal information to Lulu’s Coffee, you consent to its collection, use, and disclosure as described in this Privacy Policy. You may withdraw your consent at any time, subject to legal or contractual restrictions, by contacting us using the details below.
How We Protect Your Information
We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, misuse, or loss. However, no system is completely secure, and we cannot guarantee absolute security.
Your Rights
Depending on applicable laws, you may have the right to:
Access your personal information
Request corrections or updates
Withdraw consent
Request deletion, subject to legal or contractual limitations
You may exercise these rights by contacting us using the information below.
Cookies & Tracking Technologies
Our website may use cookies and similar technologies to improve functionality, analyze usage, and enhance your experience. You can modify your browser settings to decline cookies, though this may affect site functionality.
Third-Party Websites
Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of those websites, and we encourage you to review their privacy policies separately.
Children’s Privacy
Our website and services are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “Last updated” date. Continued use of our website or services after changes constitutes acceptance of the updated policy.
Contact Us
If you have any questions about this Privacy Policy or how your personal information is handled, contact us at info@luluscoffee.ca